Comprehensive support and maintenance services.
Your IT systems must be available to meet the demands of your business for mission-critical applications. In order to provide software support and maintenance services for clients of all sizes and requirements, CRT has established a distinctively proactive and flexible support infrastructure. Our staff will partner with providers to tailor the right solution. Additionnally CRT's support and maintenance services will safeguard a multi- vendor ecosystem during both in - maintenance and post- servicing periods.
If you have questions, contact your CRT sales representative or your CRT business partner. The service options described below are intended to help you manage your SLA’s and to meet the requirements of your business.
REMOTE TECHNICAL SUPPORT
Telephone or electronic support is usually the primary alternative for high accessibility and low cost. Frequently CRT's professionals will directly fix problems from the remote location, however when that is definitely not an option, CRT carries other support options that will assist in meeting the customer's availability objectives.
ONSITE TECHNICAL SUPPORT
Onsite support options will help organizations meet their availability objectives and are available 24x7 – Around-the-clock assistance includes CRT holidays. When onsite service is required, a service technician is scheduled to get to your site within reasonable time after the remote problem determination process is completed (Additional variables may involve, an required action by the software manufacturer and - or the clients geographic location).
We offer skilled engineers and technicians, an extensive knowledge network, and also flexible service level options developed to meet your specific business needs. For service solutions beyond the listed options, contact your CRT sales consultant or your CRT business partner.