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Home Services Technical support Thursday, 11 March 2010

Customer Login






Technical support


Our comprehensive support and maintenance services are designed to protect your multi-vendor environment during both in-maintenance and post-maintenance periods. We offer experienced engineers and technicians, an extensive knowledge network, and flexible service level options designed to meet your specific business needs.

 

Service levels and response times designed to meet customers business needs.

Your IT systems must be available to meet the demands of your business for mission-critical applications. If you have questions, speak to your CRTeurope sales representative or to your CRTeurope Business Partner. The service options described below are designed to help you manage your SLA’s and to meet the requirements of your business.

 

REMOTE TECHNICAL SUPPORT

 

 Telephone or electronic support is usually the first choice for high availability and low cost. Very often the CRTeurope trained specialists with product-specific skills, solve your problems, however when that is not an option, we carry other support options that will help meet your availability objectives.

 

  
ONSITE TECHNICAL SUPPORT

 

 Onsite support options will help meet your availability objectives and are available 24x7 – Around-the-clock service includes CRTeurope holidays. When onsite service is required, A service technician is scheduled to arrive at your site within 24 hours after remote problem determination is completed, depending on product and geographic location.

 

  

 

All service response times described here are objectives and are not guarantees. For service response beyond the options listed, contact your CRTeurope sales representative.